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About us

We can show you the secrets of Rio

We love Rio and that shows in everything we do. We prefer to give you a personalised and different experience that will leave you wanting to come back to the city and contacting us again every time you do.

Cancellation & changes policy

By the Company:
 
Occasionally the Contractor shall be obliged to make changes on our tours / trips, always maintaining the same standard of quality contracted, therefore reserves the right to do so at any time by notifying the customer at the earliest opportunity, when it can choose to:
 
I) Accept the proposed change;
 
II) To receive the credit of the value of the altered tour for use in the purchase of another trip / tour;
 
III) Or cancel the trip / tour and receive a refund of the amount paid.
 
The company may cancel any trip / tour when there are unforeseeable events or force majeure, informing the client in the shortest time possible.
For You:
 
The customer can cancel your trip / tour at any time, provided you notify the company in writing, e-mail: tavi.noren@riolovestory.com or WhatsApp: +55 21 99620-1948, at least 24 hours before the start of the tour.
 
All cancellations and changes may be subject to fines or fees as long as they have been previously specified in the conditions of each trip / tour.
 
In addition to the cancellations and changes above, the company also reserves the right not to accept the reservation or to end the trip / tour of any person who may endanger the physical, mental, health and safety of the other members of the tour, as well as those who harass or harass other people in a manner that would jeopardize their quiet and amusement. In such cases, at the discretion of the company, fees and penalties for late cancellation may be charged, since the customer, due to their special quality, or their acts, has given rise to such cancellations.
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